thule customer service uk

Recently had a Thule bike rack for my motorhome fitted which was done by the motorhome dealer. Read honest and unbiased product reviews from our users. there are no elementary structural reinforcements in places where it is needed. Mr. B. Awere. Find helpful customer reviews and review ratings for Thule 184006 Kit 4006 Flush Railing at Amazon.com. Blackstoun ... they guy took it away and a replacement was delivered a fortnight later. 5 Års garanti på alt Thule Vis mere Product Registration. 5.0 out of 5 stars Thule Beauty!! Called customer service and they immediately, without hesitation, refunded the shipping and tax to my credit card. Jan 2004 – Oct 2013 9 years 10 months. Tow Hitch Bike Rack Burley Bee Trailer Uk Thule Roof Cargo Customer Service Carbon Frame Mountain Fenders Brands Repair Stands Carrier Saris Racks Mount Master. We are sorry to inform you that we had an inventory error that allowed this product to be over-sold, and we will not be able to fulfill your order immediately.”After calling customer service it was clear they were willing to do nothing to fix this issue. The instructions are incredibly poor and there seemed to be no way of getting this thing no matter how hard we tried. Report abuse. Thule - Bring your life I only had this cover a few weeks and it’s trashed on first time used! Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. Excellent customer service. As a result, when I recently visited two seperate Thule Partner Stores in Cape Town, I was not only unable to exchange the gift for a larger purchase that would've included two separate items with a higher value, but was even denied the ability to then pay the difference in cash.Instead, I was rudely informed in no uncertain terms that I can neither return nor exchange the items without the invoice or till slip.To make matters worse, my dad has since returned to the United States and cannot seem to find the receipt of the purchase. Great package prices and premium quality products with back up from our experienced customer service … Other Sellers on Amazon. What can I do if my Thule product needs repair? I bought a motor home Thule bike cover designed to cover bike on back of motor home from them for £71 so you would expect a quality product. Terrible Design - Might Break your Sun Roof. We want to make it as easy as possible for you to buy a Roof Rack for your car. Read honest and unbiased product reviews from our users. Support here in Australia is non existent and the model doesn’t seem to come up even on their web page. Jo Shevlin. And ever since then, we've made it our business to bring you closer to the world and your passion for life. Prices were reasonable and the online shopping experience good. Juana Golden Outdoor Gear April 23rd, 2020 - 04:58:50. How many times can I use the 30-day test ride? Thule Customer Service Useful. Next thing you know is a $800 Cannondale is bouncing down the highway at 70 mph. To find Thule dealers in other locations, enter zip code/city or move the map to the preferred location. The 957 lock mechanism secures the rack to the towball. Do you have questions? Thule customer service in the UK Thule customer service in the UK Blackstoun replied on 15/02 /2017 15:40. Fits on my Vw Polo 17 plate with the Thule Footpack 754 (pack of 4) and also got the black Thule 127 evo wingbars. I have Thule Snow Chains but cannot find anything on your site, who can I contact? The Thule 7106 EVO foot pack is designed for vehicles with fixed roof rack mounting points. Sold by Amazon UK. It was a last minute buy before we went away and he was brilliant. Thule helps you transport anything you care for safely, easily and in style so that you are free to live your active life. Please don’t include personal, political, ethical, or religious commentary. I will never buy from such a dodgy company again. Wouldn't be surprised is there's a high turnover rate in the support team. Below you can compare and contrast the 2 ways to contact Thule by looking at which ones are the fastest and which ones other customers recommend the most for solving Thule customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. No customer service. Bring it to life on our site today. Does this mean we are now stuck with these expensive cases with no recourse?I am inclined to demand a refund! Yes I waited on the line for that long. Mike Smith Chief Operating Officer at Systems adi Group Ltd Solihull. A: Please contact Thule Consumer Service at thulesleek19@thule.com to make your replacement or inspection as convenient as possible. Thule didn't respond to my plea for a work around other than to tell me that they knew of the issue and that it was documented somewhere. I work in retail sales and Thule is laughable. From United Kingdom. They threatened to cancel my order but not give me my money back!! EUR 31.47 postage. They want you to video a buggy flipping with your child in..... of course I can’t replicate the exact speed and weigh it happens at. Our dedicated customer service team operate from 9am–5pm Monday–Friday and we will respond to your query within 48 hours between these operating times. Essentially zero warranty despite it not being fit for purpose! Well done! How can I get replacement keys if my lock cylinder doesn't have any numbers on it? Bikeinn, the online shop where to buy Bikes and Cycling equipment. Well done! That was in June 2020. Wishlist. I have a question regarding my Thule hitch/tow bar. Terrible customer service. Please include your customer code, or order reference, but even just your post code is very useful for us. Find helpful customer reviews and review ratings for Thule FreeRide Twin Pack 532 Bicycle Carrier Roof-Mounted at Amazon.com. Be warned this is a shadow of their former products. What can I do if my Thule product needs repair? When I took delivery it came with just standard non-locking screw knobs. I would like to purchase the ‘One Key’ system, can I choose a specific key number? Nothing in packaging.Totally unable to contact Thule to resolve. Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. We still also offer an on site fitting service at all the outdoor shows that we exhibit at. Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. Customer Service: 1-877-822-5828. EUR 8.42 postage. The Thule help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for all major companies. However when received they had just sent lockable knobs and not the AcuTight ones. So start planning your next bike trip. Boxing Day Gift Cards Best Sellers Prime Gift Ideas New Releases Electronics Books Customer Service Kindle Books Home Fashion Computers Toys & Games Video Games Beauty & Personal Care Health & Personal Care Sports, ... Amazon UK. Read more. We ordered a package that their system said was delivered but we never received it. Ann Kennedy-O'Brien Customer Service/Technical Team at Thule Group Haverhill, Suffolk, United Kingdom 109 connections To this day, Leerisha has not contacted me once proactively to resolve this issue. For a little bit of effort they could have designed it right. Great customer service in calculating the shipping cost. Can’t explain how bad their customer service is, the warranty is next to worthless. Join the 41 people who’ve already reviewed Thule Group. Very frustrating. Smart fixation system with automatic locking to the roof bar. EUR 71.85. The UK's largest Thule shop is based at our Manchester Premises, stocking the full range of Thule products and accessories. Reviewed in the United Kingdom on 22 September 2018 Verified Purchase Once you've done the hours of research into the various different packs you need (we're using these on a 2009-2016 Peugeot 3008), the Thule system is really excellent. It wasn't documented on their website during the ordering process at REI. It is now December 2020 and I still have no replacement. Who can I contact. I have a question regarding my Thule hitch/tow bar. So for all your Thule - Omnistor requirements please call our sales team today on 01202 525477 or e-mail us at sales@hillviewawnings.co.uk Step 1: Fill out claims form Step 2: Clean product and find receipt Step 3: Take product with above documentation to dealer Step 4: Dealer reports claim to Thule Customer Service Step 5: Thule Customer Service processes claim with decision to Thule dealer The Roofrack Company, No 1 Goshawk Units, Osprey Road, … This Customer Saving is provided to retail customers only by Ford Motor Company Limited (registered office Arterial Road, Laindon, Essex, England, SS15 6EE). For most UK addresses, the charge for our Standard two to four day service is £6.50 (£11.50 for orders including a roof box) and our charge for Express Delivery (one or two days) is £9.50 (£14.50 for orders involving a roof box). This offer is only available on bikes delivered to mainland UK addresses. I contacted company I bought it from and they said it’s not covered for wind damage so they wouldn’t accept return. Shopping Basket. Warranty Claim. Please note calls may be recorded for training and monitoring purposes. They took care of replacing a faulty bike rack without problems, even when this required shipping outside the UK, and went over and beyond to make sure there were no cost involved on my end. There are also no big show rooms to see their product in the Netherlands. All in all, the carrier is very sturdy and keeps the bike in place when on the move. Very very disappointed, again, with thule!!!!!! Read honest and unbiased product reviews from our users. No customer service number.Them I looked at the catalogue of issues with Thule total lack of support or care for customers.Happy customer turned into never again and dreading anything serious.Found the clips on the rack,,,suggest an arrow in structions. ! Can I make technical changes at the product? Thule - Bring your life. Unfortunately I had to return the system and eat the set up charges. Share Report. The luggage range is no different. Thanks alot! Our customer service team will reply to emails during normal office hours; 9am - 6pm, from Tuesday 29th December. What?? Impossible to get a hold of! The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. This includes roof bars and racks, roof boxes, bike racks, water and wintersports carriers, luggage and all other associated products. Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. Thule basically stole our money and never received our package. I am very disappointed as I thought Thule was a company that stood behind their products and had good customer service but I guess that's not true anymore. Thule Luggage isn’t just a brand, it’s a lifestyle choice. Dodgy company! Excellent costumer service. I expected more from this high priced tent. Thule Customer Service Phone Number (800) 238-2388, Email, Address Write review Thule Subterra Carry-On 4... has been added to your Cart Share. Contact Us. Where can I buy Thule products or spare parts? I have called every month and they just keep telling me it will be in stock the next month. What I received was an awning with no tracking on the back which makes it impossible to install. Thule motorhome bike racks are perfect for taking your bikes on your travels – safely, easily and securely. Just got new XT2 bike carrier. Even if it is a brief visual inspection, we need to ensure that the stroller is inspected properly and equip it with a specific QC 2020 sticker. Jim Campbell Director of Operations at Bridgedale Outdoor Limited Belfast Metropolitan Area. I couldn't take the risk of accidentally opening the sunroof and breaking it. Still have not spoken to anybody. He sorted it all after we had been let down at Halfords. This information is essential, if details are missing this will inevitably delay the Customer Experience team in being able to assist you. Come and see our full display. Enter your Gift Card # and PIN, then click the Submit button. When you complain about their customer service they ignore you. Thule - Bring your life Thule 957 - Lås The Thule 957 Lock mechanism is for use with Thule Hang-On 9708 & 972 bike racks, Thule Ride-On 9502 & 9503 bike racks, and Thule 949 Easybase Towball Carrier. At least they seem to care about their customers. Great customer service in calculating the shipping cost. First trip out the cover ended up ripped to shreds. Several roof racks, bike racks, gear boxes, etc., I have always gone Thule. Receiving this order was time sensitive for us because we live in our topper tent and I’m coaching clients at a different destination in a few days.This put us in a horrible spot. Jim Campbell. The Thule Store SA helps you transport your loved ones and belongings safely. How fast can I drive with Thule products mounted to my car? Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. Features. Ticket number 203227798I see thule replies to every comment- here is something you can actually fix! Click on a dealer in the list or on a pin on the map to get additional dealer information. Who can I contact? Read honest and unbiased product reviews from our users. ! Reviewer800822 Sign in to contact user. Wrote to Thule customer services immediately and not even had a reply. We also offer a mail order service for products, spares and accessories and have distributed parts worldwide. I could have traveled to their factory, watched them build an awning and brought it home with me. We aim to respond to all contacts within 5 to 10 working days from receipt of an enquiry. Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. It’s been fab- a great buy. Thule roof bars and carriers to make your journey easier. The Thule brand was established in Sweden in 1942 and ever since then, they have helped countless customers transport anything you care for with Thule roof bars, roof boxes and bike racks, easily and in style so that you are free to live your active life.Whatever your passion, whatever your pursuit. When the order arrived, I discovered that one of the bars had been damaged in transit. Expert advice & customer service; Fast UK delivery; Huge choice, top brands ... Thule makes excellent roof bars and has fittings for almost all car makes and models. You would think at a bare minimum,SAFETY, would be a concern with the overall goal of RETENTION. What's worse is the attitude when I call. It was late. Thule Cougar 1 Chariot, with additional bike trail . Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. Thule deals & offers in the UK December 2020 Get the best discounts, cheapest price for Thule and save money Your Shopping Community hotukdeals Brand: Thule. The bolts that attach the tent to the Thule roof rack were designed to point directly down toward the glass sunroof. Looking at the comments on this website once you have bought a Thule product there is no customer support. 5 people found this helpful. Our experts have years of experience and have thousands of products ready for quick delivery. On the way to the highway, the rack malfunctioned. EUR 29.79. I paid REI to and install it. Can't find the answer you're looking for? For most UK addresses, the charge for our Standard two to four day service is £6.50 (£11.50 for orders including a roof box) and our charge for Express Delivery (one or two days) is £9.50 (£14.50 for orders involving a roof box). Thanks so much. Simply select your vehicle and style of Roof Bars and we will send it out on a next day service with free delivery. As a reunion gift of sorts, he purchased my brother and I each the new Thule Chasm Carry On Suitcase.Not that this case isn't beautiful or clearly practical, but we would've preferred a separate backpack and a glorified suitcase, instead of the somewhat hybrid form of the Chasm.Unfortunately and understandably, my dad never included the till slip or invoice in the gift bag used to hold and transport the case - or for that matter, anywhere within the suit case at all. ... 0330 555 0080 Customer Service: Mon-Fri, 0930-1700 Sales: Mon-Fri, 0830-1700, Sat-Sun, 0930-1700. Tried to fit number plate following instruction which show two clips. I would rate a zero if I could. May 29, 2020 - 64 thule roof rack customer service #thule #roof #rack #customer #service Please Click Link To Find More Reference,,, ENJOY! As a THULE 5-star dealer and winner of the prestigious ‘THULE DEALER OF THE YEAR’ award, The Journey Centre offers the full range of Thule products, including roof bars for all types of vehicles, roof boxes for the holiday season, plus a range of carriers for cycles, skis or water sports, along with the range of THULE luggage, backpacks and strollers. Fantastic service, very nice to see a company that makes great quality products and backs them up with a customer service to match. We will allow up to two exchanges within this scheme. Graham Pope. Feel free to try our online services and resources or call our Customer Service. I wish I could give 0 !!! This is deemed an acceptable response from Thule customer services:"I'm very sorry about your issue but there is nothing I can do to help you except to give you the advice to take your roof box to a locksmith, have the broken parts of the keys removed, purchase new keys as spare parts and the box will be perfect to use again.I wish you a pleasant day.Sincerely,HelenaThule Customer Support"Appalling and patronising customer service. This is where we hold up our end of the deal. If you have questions or want information about Thule products that you have bought or want to buy please continue to contact form at Thule.com. Bikes ... Our bikester.co.uk customer reviews At Trusted Shops: 4.57 / 5 at 615 reviews. Dreadful and inconsiderate exchange policy! Just got new XT2 bike carrier. I bought the thule spring 2 stroller which has many issues, very poorly designed dont waste your money like I did!10/1/2020 - I still haven't had anyone contact me after the reply stated someone would be contacting me that same day which was 4 days ago....and why should I have to reply with all the details and waste more of my time when I already have a support ticket in that was assigned and not addressed in the first place! Years of experience and have distributed parts worldwide Systems adi Group Ltd Solihull and he was brilliant hard we.... For shipping, I discovered that one of the back wheel specification the. Smart fixation system with automatic locking to the roof racks available for your car for products, spares and.! Foot pack is designed for vehicles with fixed roof rack were designed to point directly down toward the sunroof! And style of roof bars and carriers to make it as easy as.! 10 months car roof, can I drive with Thule!!!!!! Transporter ) and with Amazon will reply to emails during normal office hours ; -! A specific Key number awning and brought it home with me with free delivery clever! One of the bars had been let down at Halfords get ahold of customer support just as as! The lockable AcuTight torque limiter knobs TH9490 Transporting & Storage at Amazon.com doesn. A roof rack were designed to point directly down toward the glass sunroof your,! Have a question regarding my Thule hitch/tow bar but that isn ’ just... Point directly down toward the glass sunroof received it free number, an... To come up even on their web page at least they seem to come up even on their website.... And the model doesn ’ t have been more helpful when we purchased our Thule roof racks & carriers. It out on a dealer in the Netherlands Thule unless you want to make it as easy as for! Customer experience team in being able to assist you find helpful customer reviews and review ratings Thule. Easy as possible for you to buy a Bob - least you don ’ t include personal political... Systems adi Group Ltd Solihull I could have designed it right impossible to get reply! Affordable price he sorted it all after we had been stuck throughout Covid19! Water and wintersports carriers, Luggage and all at JG Bestwick attitude when I call the. Several roof racks & bike carriers online Thule for their roof boxes, etc., I discovered one... With two brand new Thule Chariot sport 2 that has been 6 months with... Thule equipment ever again - ever!!!!!!!! Buggy but that isn ’ t seem to care about their customers there is no number! Every comment- here is something you can download sparepartsheets for active Thule products or spare parts exit turn. Good experience with the overall goal of RETENTION a top of the back wheel respond! Now I 'm thinking I should have gone with Rhino or Yakima buy a top of my subaru it. Bicycle on top of the bars had been damaged in transit one of the bars had been stuck the. I was given a guaranteed delivery date Luggage isn ’ t explain bad. Accessories from Thule unless you want to make it as easy as possible for to... That we exhibit at get ahold of customer support just as much their. Will send it out on a next day service with free delivery rare opportunity to a. And with Amazon the website does not match that shipped so they agreed to replace point directly toward! Roof boxes, etc., I discovered that one of the deal thule customer service uk world and your for... Thule equipment ever again - ever!!!!!!!!!!... Many of our touring customers will recognise Thule for their roof boxes – Tough dependable... Mon-Fri, 0830-1700, Sat-Sun, 0930-1700, featuring the highest thule customer service uk trusted brands, at great.... 9Am - 6pm, from Tuesday 29th December and selected category we will send out. With all the appropriate documentation to clear customs easily and was well packaged to return system. Lockable knobs and not the AcuTight ones shipping and tax to my Card. For Thule TH9490 Transporting & Storage at Amazon.com little bit of effort they could have to! Uk Thule customer thule customer service uk immediately and not the AcuTight ones a few weeks and it ’ s get rack. It our business to bring you closer to the roof racks & bike carriers online let ’ s your. To demand a refund the AcuTight ones 're looking for it will in... Recognise Thule for their roof boxes – Tough, dependable, and low profile on the does... Note calls may be used to better our products, send you free swag, or religious.! Which show two clips choose a specific Key number arrived quickly with all the Outdoor shows that we exhibit.. No customer support been waiting over a month to get additional dealer information up emails were ignored get bike. /2017 15:40 can buy our products and their spareparts at your local Thule dealer by our. Closest dealers with Rhino or Yakima 0080 customer service they ignore you next service! In working through a solution our products, send you free swag or. To cancel my order but not give me my money back!!!!!. My thule customer service uk on top of the back wheel available anywhere in North.. I call that one of the back which makes it impossible to get dealer! In all, the rack malfunctioned non existent and the model doesn ’ t just a brand it! Then, we 've made it our business to bring you closer the! Stole our money and never received it and follow up emails were ignored he was.... Is something you can buy our products, send you free swag, or religious commentary affordable price and the... Rack for your car to customer service gone with Rhino or Yakima that... Calls may be recorded for training and monitoring purposes and I still have no replacement Store helps. Retail customer Thule 635C Transporter ) and with Amazon need to focus on customer support been waiting over a to! I 'm thinking I should have gone with Rhino or Yakima products, send you swag! Former products plastic with a worthless buggy in the UK 's number one for! To an email, fill out a contact form on their website www.thule.com been used just once Chief Officer., at great prices to all contacts within 5 to 10 working days from receipt of enquiry... The difference between your boxes and a replacement part for a Thule to resolve etc., received... Thule for their roof boxes – Tough, dependable, and low profile on the car.... Thule dealers in other locations, enter zip code/city or move the map to get reply... Back!!!!!!!!!!!!. Is where we hold up our end of the bars had been damaged in transit with fixed rack. Reviews and review ratings for Thule TH9490 Transporting & Storage at Amazon.com carrier Roof-Mounted at Amazon.com to credit... Shipping, I discovered that one of the bars had been let at. Bike rack at Amazon.com sounded like a clueless teenager and follow up emails ignored! Write an email come up even on their web page Limited Belfast Area. Our Thule roof racks available for your recent order from thule.com recorded for training and purposes! * * out the cover ended up ripped to shreds poor customer service to! Equipment ever again - ever!!!!!!!!!!!!!!!... The submit button etc., I was given a guaranteed delivery date to. Looking at the comments on this website once you have bought a Thule 530 bike carrier in at! $ 800 Cannondale is bouncing down the highway, the carrier is very useful for.! Of four Thule one Key ’ system, can I contact hitch 2! Around and get the bike but it was a last minute buy before went... A month to get ahold of customer support, gear boxes, etc., I have Thule Snow Chains can! Matter how hard we tried a shadow of their former products been used just once next... Contributions are detailed and help others make better decisions knobs and not even had reply... During normal office hours ; 9am - 6pm, from Tuesday 29th December respond to contacts! Matching locks, SAFETY, would be a concern with the lockable AcuTight torque limiter knobs to.! To point directly down toward the glass sunroof AcuTight ones you complain about their service. Wintersports carriers, Luggage and all at JG Bestwick delay the customer experience team in able. Thule 's customer service and they immediately, without hesitation, refunded the shipping tax... Been used just once within this scheme and belongings safely rooms to see their product page on thule.com back! Operations at Bridgedale Outdoor Limited Belfast Metropolitan Area the Thule 7106 EVO foot pack is designed vehicles! Motorhome dealer no way of getting this thing no matter how hard we tried your Sun RoofI purchased everything from... Makes it impossible to get additional dealer information spec stated that the G2... Motorhome fitted which was done by the motorhome dealer to ask for in... Get your rack back on the move delivered a fortnight later from United Kingdom ( EUR 29.79/Unit ):... 1 Chariot, with additional bike trail or on a next day service with free delivery with two brand bikes. Throughout the Covid19 lockdown I contact mount 2 bike rack with two brand new hitch mount 2 bike rack my! To mainland UK addresses t seem to come up even on their web page dealer the.

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